Returns

We do our best to offer you the best and most beautiful products. Not satisfied with your order? We’re sorry to hear that, but we also want to help you with this. Customer satisfaction is very important to us, which is why we have made exchanging and returning your order as easy as possible.

You can return your order within 30 days of receipt. Once we receive the return, we will ensure that the purchase amount is refunded to your account within 5 working days.

Please follow these 3 steps:

Step 1:
Simply enter your information in the "Contact Us" section. Please include your order number, the shipping address of your order, and the billing address used for payment.
Or send an email to: support@nextek-store.com

Step 2:
We will send you a return label, which you can present at the post office so that no costs are incurred for you. Place the product back in its packaging and send it back to us.

Step 3:
Refund of the purchase amount to your bank account: Once we receive the package, we will arrange the transfer of the purchase amount to your account within 5 working days.

Exchanges:
If you would like to receive a new or different item, we will ensure that it is ordered from our supplier within 5 working days. From then on, the process will proceed just like any other order in our webshop.